Privacy Policy

Last Updated: May 12, 2026

Scaled Up Partners LLC, doing business as RealtorAssist ("we," "us," or "our"), operates the RealtorAssist AI chatbot service. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

From Website Visitors: When you interact with the RealtorAssist chatbot, we may collect:

• Name, email address, and phone number (if you provide it)
• Property preferences (budget, bedrooms, location, property type)
• Conversation messages and chat history
• Device information and IP address

From Real Estate Agents (Our Clients):

• Name, email, phone number, and brokerage information
• Property listings and business information
• Payment information (processed securely through third-party providers)

2. How We Use Your Information

We use the collected information to:

• Connect website visitors with real estate agents
• Provide AI-powered chatbot responses and lead qualification
• Send lead notifications to real estate agents
• Store leads in Google Sheets for our clients
• Improve our service and user experience
• Comply with legal obligations

3. Information Sharing

We share your information only in the following circumstances:

• With Real Estate Agents: When you provide contact information through the chatbot, we share it with the real estate agent whose website you visited
• Service Providers: We use AWS, Google Sheets, and Anthropic (Claude AI) to provide our services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored securely using:

• AWS DynamoDB for lead and conversation data
• AWS SES for email notifications
• Google Sheets (accessed through secure API credentials)

We implement industry-standard security measures to protect your information, including encryption and secure access controls.

5. Your Rights

You have the right to:

• Access the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

To exercise these rights, contact us at info@getscaledup.co

6. Cookies and Tracking

We may use cookies and similar technologies to improve user experience and analyze chatbot performance. You can control cookies through your browser settings.

7. Third-Party Links

Our chatbot may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were made. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Scaled Up Partners LLC (dba RealtorAssist)
Email: info@getscaledup.co